Effective Date: 8th September 2026
Who We Are?
Soraya Marshall t/a SM Virtual Solutions, is registered with the Information Commissioners Office as a data controller registration number ZB903422. We specialise in Virtual Assistant and Business Support services.
This Privacy Notice describes how SM Virtual Solutions ("we", "us", or "our") collects, uses, and protects the personal information you provide when you use our website SMvirtual-solutions.com and its contact form.
1. Information We Collect
When you use our contact form, we may collect the following personal information:
Name
Email address
Any information you include in your message
2. How We Use Your Information
We use the information you provide via the contact form to:
Respond to your inquiries or requests
Provide customer support
Improve our services
To keep you updated on relevant news, articles, services and blogs
We do not sell or share your personal information with third parties for marketing purposes.
3. Data Retention
We retain your information only as long as necessary to respond to your inquiry and for our legitimate business purposes, or as required by law.
4. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your personal information
Object to or restrict certain types of data processing
To exercise these rights, please contact soraya@smvirtual-solutions.com in the first instance.
Should you be choose to, you may contact the Information Commissioners Office (ICO) https://ico.org.uk/ or call them on 0303 123 1113.
5. Security
We take reasonable technical and organisational measures to protect your information from unauthorised access or disclosure.
6. Contact Us
If you have any questions about this Privacy Notice or how we handle your data, please contact us at:
Soraya Marshall t/a SM Virtual Solutions
Email: soraya@smvirtual-solutions.com
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.smvirtual-solutions.com (the "Site"). This Site is owned and operated by Soraya Marshall.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Soraya Marshall and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Violate the intellectual property rights of the Site owners or any third party to the Site; or
Act in any way that could be considered fraudulent.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Limitation of Liability
Soraya Marshall will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Soraya Marshall from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns.
Our contact details are as follows:
soraya@smvirtual-solutions.com
Effective Date: 8th September 2026
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